Covid-19

Changes to how we operate:
Keeping you safe

Opening

We re-open on July 11th and will remain open as long as the situation and Government regulations allow. In order to operate as a Covid secure environment during this continuing pandemic, and to keep our guests as safe as possible, we will be undertaking a number of changes to our normal routines and reviewing these on a regular basis.

Principle

We are going to operate on a ‘safety first’ basis, and many of our control measures are far in excess of governmental guidelines. Coronavirus is still circulating throughout the UK and so safety must be of paramount importance. Please read and follow all the information and guidance below.

Check-in

Due to the new cleaning regime we are unable to offer a check-in prior to 4pm. Please park in our off-road parking area at the side of the cottage. Please keep all luggage and bags in your vehicle until check-in.

We are minimising interaction so upon arrival please open the key safe located by the front door. Inside, you will find a sanitized key.

Check-out

It is crucial that all guests depart no later than 10am. There must not be a crossover of our guests and our cleaning team within the cottage. We also ask that you make sure the cottage is tidy and you have taken all your belongings before leaving the property as you will not be able to re-enter after departing at 10am. Under the kitchen sink you will find three labelled bags. On your day of departure, please strip your bed linen (duvet cover, sheet and pillowcases) and place in the relevant bag & tie securely. Please repeat for your towels and again for the mattress and pillow protectors.

Before you leave, please empty the fridge, securely tie your rubbish bags and open all the windows. To ensure a contact free check out, please also replace the keys in the key safe.

If you have any enquiries – phone us 017687 72436.

Cleaning and Hygiene

We use an ultra-low volume disinfection “fogging” machine to disperse disinfectant throughout the cottage, which is environmentally friendly and hypoallergenic. This creates a fine mist of small disinfectant droplets (hence the name) which sanitises the whole room.
The cottage then undergoes a thorough cleaning with attention paid to high contact points such as door handles, light switches, remote controls, taps etc.

All laundry is washed at high temperature which guarantees elimination of any potential trace of Covid-19.

All printed material, cushions and bed throws will be removed to reduce touch points.

This is done to ensure as safe an environment as possible. Full PPE equipment will be worn.

Cancellation Policy

Should the cottage be unavailable due to a COVID-19 related lockdown, you will have the option of a full refund or a transfer to a future date depending on which you prefer.

Out and about

Please observe the protocols put in place by the town and local businesses while out and about. You will probably need to book all your restaurant and even pub tables in advance. Text us for recommendation or view the “Keswick” page of our website. Mountain rescue have asked that you exercise on the fells within your limits and avoiding taking risks.

If you feel unwell

If you experience any symptoms that could indicate Covid-19 while staying with us, please phone us immediately, and remain in the cottage until we have spoken to you and agreed a plan of action to look after you and limit the spread of any virus.

If this all sound a little impersonal, we apologise, but with your safety as our absolute top priority we must make these changes. Please enjoy your stay and help us to make it a safe one for everyone.

If you have any questions at all, please contact us.

And most of all, welcome back, we have missed you & we hope you have a fabulous time and a wonderful experience in this truly stunning area.